Tommy Lens Exclusive AR

Tommy Hilfiger

2019

Gaining retention & engagement by unlocking exclusive reality

Tommy Lens is an extended reality feature to the MyTommy App that enables an immersive and exclusive brand and product experience in all touch-points throughout the journey. Connected to e-commerce, it provides inspiring new ways to do your shopping. In just 7 days we designed, developed and tested the concept in a flagship store.

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Challenge

How to retain new and engage inactive users of the MyTommy App‍? The loyalty app had been launched a while back and had gained great interest, but it turned out that collecting points alone wasn’t enough. Surveys showed that the main motive to install a single brand app was to get exclusive deals, products and brand experiences. Challenge: Design new features that bring value for the user through a more exclusive, engaging and immersive app experience.

Outcome

An extended reality feature that offers exclusive content and drops for MyTommy loyalty app users. The exclusive reality experience consists of two different journeys that can be discovered and explored at your own comfort to extend the in-store experience. The Tommy Lens feature provides different experiential AR content depending on where it’s activated. The exclusive product content in AR is made shoppable through e-comm.

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Selected Projects